FAQ

What Do You Mean by Custom?

When we say custom we really mean it! You get to decide what button color, what T-molding color, and what Joystick color, and work with a graphic designer to design your cabinet artwork. All that is included in the price!

Want something else? Let us know! We love to make you something truly unique!

Let us make you the cabinet of your dreams!

Is Your System Plug and Play?

Yes! Our systems are as close to plug-and-play as we can make them. We review all the systems and ensure they work with the control deck or provided controllers. If you ever have any issues, feel free to contact us and we will do our best to resolve them as quickly as possible!

How Does Shipping Work?

All of our cabinets ship via freight on pallets. They will typically deliver it to your front door, but inside delivery is possible! The freight company will call you ahead of time to arrange delivery.
Shipping is a flat rate no matter where you are in the lower 48. It is $450 for a 4-player and $350 for a 2-player.
The 4-player can split in half, with the heaviest piece being the top section weighing around 80 lbs. Two people can easily carry it and set it in place.

How Long Does it take To Get My Cabinet?

Once you go through the artwork process and sign off on your artwork, you can expect a wait of 6-8 weeks to receive your arcade.

What are the Cabinet Dimensions and Weights?

The 2-Player cabinet is 32" wide, 24" deep and 68" tall and weighs around 150 lbs. (depending on options)
The 4-Player Cabinet is 48" wide, 26" deep, and 76" tall and weighs around 180lbs. (depending on options)

How Does Payment or Financing Work?

We offer several payment options to best suit your needs.

Financing

We offer financing through Affirm. You can find it at checkout.

Split Payment

You can split your payment, putting down 10% of your total, a 2nd payment at 30 days, and a 3rd at 60.

Layaway

We can set up a PayPal invoice and you pay from there as you can. Once the cabinet is paid for in full, we will ship it out! We do ask that you pay it off in 1 year.

Does it Come with a Warranty?

There is a one-year warranty on all the hardware and the software we continually support. Updates are always happening and come via a Facebook Group. If you ever run into any issues with software, you can give us a password to allow us to log into your arcade remotely and fix any issues you may have.

Can I See Some Videos of the Arcades in Action?

Absolutely!

You can find a good review of our 4-player system here

You can see the Hyper Marquee Here

You can see a TV interview here

What Games Come With the Arcade?

We happily partner with Arcade-One to bring you the best arcade setup in the world.

You can find a list of the 30,000 games here

You can find a list of the 60,000 games here

Looking for a game you don't see? Let us know! And we will see if we can get it added!

Need More Help?

Have more questions, or just want to talk things over? Send us an email or give us a call!

Josh@Retro-Cade.com
717-769-5114